Privacy Policy

Last updated: 17 June 2026

This Privacy Policy explains how Holden Spare Parts (“we”, “us”, “our”), the operator of holden-spareparts.com.au (the “site”), collects, uses, and protects information when you use the site or submit a parts enquiry. We are an enquiry-based Holden and HSV spare-parts service: you tell us what you need and we check availability and match you with a supplier. The site does not sell parts directly and does not take payments online.

Information we collect

We collect two kinds of information:

• Information you give us through an enquiry form — such as your name, email address and/or phone number, your vehicle details (model, year, VIN or engine number where you provide them), and the description of the parts you are looking for. You choose what to include; the parts description and a way to contact you are needed for us to respond.
• Information collected automatically — such as your IP address, browser and device type, the pages you view, and the referring website or search term that brought you to the site. This is used for security, spam prevention, and to understand how the site is found and used.

How we use your information

• To respond to your enquiry and check parts availability.
• To match your enquiry with one or more parts suppliers who may be able to fulfil it.
• To contact you about your enquiry.
• To detect and prevent spam, fraud, and abuse of the enquiry forms.
• To maintain and improve the site.

Cookies and tracking

The site uses a small number of cookies:

• Functional cookies — used for page caching and to remember how you first arrived at the site (a first-touch source cookie named holden_src, kept for up to 90 days) so we can understand which channels bring genuine enquiries. These do not identify you personally.
• Advertising cookies — we display ads through Google AdSense. Google and its partners may use cookies to serve and personalise ads based on your prior visits to this and other websites. You can review and control personalised advertising at Google My Ad Center and learn more at Google’s advertising policy.

You can block or delete cookies in your browser settings. Some site features may not work as intended if you do.

How we share your information

We share your enquiry details only as needed to answer it:

• Parts suppliers — to source and quote the parts you have asked about.
• Service providers — such as our website hosting and email providers, who process data on our behalf.
• Legal reasons — where we are required to by law, or to protect our rights, users, or the public.

We do not sell your personal information, and we do not share it for unrelated marketing.

How long we keep it

We keep enquiry records for as long as needed to handle your request and for a reasonable period afterwards for follow-up, record-keeping, and dispute resolution, after which they are deleted or anonymised. Automatically collected technical logs are kept for a shorter period for security purposes.

Security

The site is served over HTTPS and we apply reasonable technical and organisational measures to protect information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You may ask us to access, correct, or delete the personal information you have provided, or ask a question about how it is handled. Because we do not publish a phone number or email address, please make any such request through the enquiry form and state clearly what you would like us to do. We will respond within a reasonable time.

Third-party links

The site links to external resources (for example, official Holden owner-resource pages and supplier sites). We are not responsible for the privacy practices or content of those websites; please review their own policies.

Children

The site is intended for vehicle owners and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Continued use of the site after a change means you accept the updated policy.

Contact

For any privacy question or request, please use the Holden parts enquiry form and note that your message relates to privacy. This is the contact channel for the site.